Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the standard shipping timeframe for furniture orders?
Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly services?
Yes, Starlight Distribution offers premium white-glove delivery for select oversized items, which includes room-of-choice placement and full assembly.
What is your return policy for home decor products?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my home improvement order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your status through the 'Order History' section of your account.
Are your materials sustainably sourced?
Starlight Distribution is committed to quality and ethics. We partner with manufacturers who prioritize FSC-certified wood and eco-friendly textiles whenever possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you build your dream home on your own schedule.